Frequently Asked Questions
What makes IM SOVREN different?
IM SOVREN formulations are intentionally developed to deliver multiple benefits through a single product. Carefully selected ingredients are chosen for their performance, versatility, and ability to work in harmony, creating formulations that simplify routines while elevating the experience of daily care.
What does “hybrid formulation” mean?
A hybrid formulation combines multiple functions within a single product. Rather than performing only one task, IM SOVREN formulations are designed to deliver several benefits simultaneously, helping simplify routines without compromising performance.
Why are your products created in small batches?
Small-batch production allows for greater attention to quality, consistency, and craftsmanship. Each formulation is created with intention and attention to detail.
Why do your products contain specialty and rare ingredients?
Ingredients are selected based on performance, versatility, and purpose. Many formulations include specialty oils, botanical extracts, and nutrient-rich ingredients sourced from around the world to support the overall performance and experience of each product.
Why are your products priced higher than some alternatives?
IM SOVREN formulations are developed using carefully selected ingredients chosen for performance, versatility, and purpose. Each formulation is created in small batches and designed to deliver multiple benefits through a single product, reflecting a commitment to quality, craftsmanship, and intentional formulation.
What are aromatherapeutic ingredients?
Aromatherapeutic ingredients are botanicals and aromatic extracts selected not only for their benefits to the skin and hair, but also for the sensory experience they create. Their natural aromatic properties help create moments that feel calming, uplifting, comforting, and refreshing, transforming everyday routines into experiences that engage both the senses and the skin.
Are your products suitable for all skin types?
IM SOVREN formulations are thoughtfully developed with a variety of skin types in mind. Because every individual is unique, patch testing is always recommended prior to full use.
How should I use IM SOVREN products?
Directions for use can be found on each product page and product label. For best results, use products consistently as part of your daily care routine.
How should I store my products?
Store products in a cool, dry location away from direct sunlight and excessive heat to help preserve their quality and performance.
How long will my products last?
Longevity varies by product and frequency of use. For best results, products should be used within the recommended timeframe after opening and stored properly.
Do your formulations contain water?
No. IM SOVREN formulations are intentionally designed without water. Rather than relying on water as a base ingredient, carefully selected oils, hydrosols, botanical extracts, and performance-driven ingredients form the foundation of each creation, allowing every ingredient to contribute to the overall potency, performance, and experience of the formulation.
Are your products tested on animals?
IM SOVREN does not test finished products on animals.
Do you accept returns or exchanges?
Due to the nature of personal care products, all sales are final. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will be happy to assist.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery with your order number and photos of the damaged item so that we may review the issue and work toward an appropriate resolution.
Will products always be available?
Not always. Some formulations rely on specialty ingredients that may become difficult to source. As a result, certain creations may be discontinued, reformulated, or available only for a limited time.
How can I stay informed about new releases and limited creations?
Join Insider Access to receive updates on new releases, limited creations, product availability, and brand announcements.
How can I contact IM SOVREN?
For questions regarding products, orders, or general inquiries, please contact us at IMSOVREN@GMAIL.COM .